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Privacy Policy

Last updated: February 27, 2026

1. Introduction

11ts.life (“we,” “us,” or “our”) operates the website www.11ts.life and mobile applications (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you create an account or use our Service:

  • Name (first and last name)
  • Email address
  • Phone number
  • Profile photo
  • Location data (when you grant permission)
  • Address (optional)

2.2 Usage Data

We automatically collect certain information when you access the Service, including:

  • Device information (type, OS, browser)
  • IP address
  • Pages viewed and features used
  • Interaction data (clicks, time spent)
  • Location data from map interactions

2.3 Communication Data

We collect and store your phone number when you use it for account verification. If you separately opt in to SMS notifications, we also record your notification consent status, consent timestamp, and consent source. We collect and store your email address for account management and email notifications.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Provide and improve our Service
  • Send you verification codes via SMS or email for authentication
  • Send event reminders, updates, and notifications (only if you have separately opted in to SMS notifications via Profile Settings)
  • Process event registrations and participation
  • Display nearby events based on your location
  • Track points and rewards
  • Respond to your inquiries and support requests
  • Monitor and analyze usage patterns to improve the Service
  • Detect and prevent fraud or abuse

4. SMS/Text Messaging

4.1 Verification Messages (Transactional)

When you provide your phone number and request a verification code, we send a single SMS containing a one-time password (OTP) to verify your identity. These are transactional messages initiated by you. No opt-in checkbox is required for verification codes. Standard message and data rates may apply.

4.2 Event Notification Messages (Optional Opt-In)

You may optionally choose to receive event-related SMS notifications (reminders, updates, cancellation alerts) by enabling “SMS Notifications” in your Profile Settings. This consent is:

  • Separate from account verification
  • Not required to use the Service
  • Revocable at any time by replying STOP or disabling in Profile Settings

Message frequency: Varies based on your activity. Typically 1-5 messages per week.

Message and data rates may apply. Your carrier's standard messaging rates apply.

You can opt out of notification SMS at any time by replying STOP to any message, unchecking “SMS Notifications” in Profile Settings, or by contacting us at support@11ts.life or calling/texting (810) 207-1127. For help, reply HELP to any message.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third parties that help us operate the Service (e.g., hosting, email delivery, SMS delivery, analytics)
  • Event Organizers: Limited information (name, profile photo) when you join an event
  • Legal Requirements: When required by law, regulation, or legal process
  • Safety: To protect the rights, property, or safety of our users or others

SMS/Text Messaging Data: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, secure authentication methods, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal information
  • Opt out of marketing communications
  • Withdraw consent for SMS messaging
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@11ts.life.

9. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: